Our Return & Order Cancellation Rules
We have a policy in place to assist you with any issues you may encounter, whether it’s returning custom order or canceling orders. This policy applies to all orders placed with Box Up Packaging, and it does not affect any legal rights you may have under Consumer Protection Acts.
Refunds & Returns
Our products and services are tailored to the customer’s specifications, so if you receive an order that does not meet your requirement or is faulty, we advise you to inform us within 3 working days of receiving it. You can send your feedback to email@example.com. If we determine that the product is defective on our end, we will reprint the entire order. The customer will be responsible for shipping the entire order back to us within 7 working days at their expense, and we will provide a refund once we receive the defective items. If the product is found to be defective on the customer’s end, they wouldn’t be able to get a refund.
Once you approve the proof, we forward the printing job to the press department. After approving the proof, you have only 4 hours to cancel your order. If you cancel your order after processing, there will be a cancellation fee of 20% of the total order cost. You must inform us of the cancellation within 12 to 24 hours. If you wish to cancel your order after it has been processed in the press, there will be no refund, but we can provide you with a warehouse facility free of charge, and we can ship the order when needed.
If you have any questions about our refund and order cancellation policy, you can contact us via our online chat support, where our sales and customer care representatives can assist you. You can also call us at (804) 239-1996or email us at firstname.lastname@example.org.